TRACK YOUR ORDER
Waiting on your VIBY® order?
Enter your order number or tracking code to see your delivery status. You'll find these in your order confirmation email.
HERE TO HELP
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Have a question that isn't answered below?
Send us a message
We'll get back to you by email as soon as we can.
Order questions
Track your order at the top of this page, or include your order number when you message us — it helps us reply faster.
Get in touch
Prefer email? Drop us a line any time.
- support@tryviby.com
- We reply by email, Monday to Friday
FAQS
Subscription & Account
Cancel anytime from your subscription account, or email support@tryviby.com and we'll do it for you. Please include your order number or checkout email.
Still working through your current bottle? Skip or reschedule your next delivery from your subscription account — or just ask us.
Update everything from your subscription account, any time before your next order is processed.
It may be linked to a different email address. Try logging in with the email you used at checkout, or email support@tryviby.com and we'll find it.
FAQS
Orders & Delivery
We'll email you as soon as your order is on its way. If you chose the 3-bottle subscription, priority dispatch means your order is packed and shipped first.
Delivery options and estimated delivery dates for your address are shown at checkout before you pay. Subscription orders ship free in the UK.
You'll get a dispatch email with your tracking link. You can also use the tracker at the top of this page.
If it hasn't shipped yet, email support@tryviby.com as soon as possible and we'll do our best.
The countries we currently deliver to are shown at checkout. If your country isn't listed, email support@tryviby.com and let us know.
FAQS
Product & Safety
Any time of day that suits you — most people take them with breakfast so it becomes a habit. Follow the directions on the pack and don't exceed the recommended daily amount.
If you take medication, are pregnant or breastfeeding, or have a medical condition, speak to your GP or pharmacist before use.
Yes — each gummy supports something different and many people take more than one. Beetroot and LoveBite both contain L-citrulline, so if you're unsure, ask your GP or pharmacist.
No. VIBY® gummies are food supplements for adults (18+). Keep out of reach of children.
FAQS
Quality & Ingredients
Yes — all three are made with pectin instead of gelatine and are vegan.
Moringa: moringa leaf extract, apple pectin, tapioca syrup, coconut sugar, spirulina (for colour), natural apple flavour.
Beetroot: beetroot extract (400mg), L-citrulline (40mg), black pepper extract (20mg), apple pectin, strawberry flavour.
LoveBite (per gummy): maca root extract 4:1 (250mg), L-citrulline (250mg), KSM-66® ashwagandha (150mg), fenugreek extract (100mg), pomegranate fruit extract (100mg), L-theanine (50mg), ginger root extract (25mg), saffron extract (15mg), zinc (5mg). Black cherry flavour.
VIBY® is a UK-registered company. Our gummies are formulated in the UK, every batch is third-party tested for purity and potency, and every order ships from the UK.
Full ingredients are listed on each product page and on the label. If you have an allergy or intolerance, please check the label before use — and if in doubt, email us.
FAQS
Returns & Pricing
Your first order of each VIBY® gummy comes with a 90-day money-back guarantee. If it isn't for you, email support@tryviby.com within 90 days of your first delivery and we'll refund the first opened jar of each gummy, plus any unopened jars you send back. Full terms.
Once your refund is approved it goes back to your original payment method. Depending on your bank, it can take a few working days to show on your statement.
Subscribing lets us plan stock and pass the savings on — and you can pause or cancel any time.
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Questions about your routine, your order or your subscription — a real person is happy to help.